To resolve disputes efficiently and cost-effectively, you and Contour Health agree that any disagreement related to these Terms will be handled through binding arbitration, except for specific cases outlined below. Arbitration is a less formal alternative to going to court, with a neutral arbitrator making decisions instead of a judge or jury. While the process may allow for more limited evidence gathering than a court case, arbitrators have the authority to grant the same types of relief as a court.

This arbitration agreement applies to all claims related to these Terms, no matter the legal basis—whether it involves contract law, negligence, fraud, or any other issue. It remains in effect even after your relationship with Contour Health ends. By agreeing to these Terms, both you and Contour Health waive the right to a jury trial or participation in a class-action lawsuit.

Despite this agreement, both parties retain the right to:

- Bring an individual case in small claims court if applicable.

- Seek assistance from federal, state, or local agencies that provide remedies.

- Request a court order to support arbitration.

- File a lawsuit if the dispute involves intellectual property rights.

Arbitration will follow the rules set by the American Arbitration Association (AAA) under its Consumer Arbitration Rules – Expedited Procedures, unless these Terms state otherwise. A single, neutral arbitrator will oversee the process. The AAA’s rules and filing details can be found at www.adr.org or by calling 1-800-778-7879. The arbitrator will have the final say on whether a dispute should be handled through arbitration and how the arbitration process applies to a particular case.

If you or Contour Health want to begin arbitration, the first step is to send a written notice of dispute to the other party via certified U.S. Mail or Federal Express (signature required). If no valid mailing address is available, an email may be used. This notice must include:

- A description of the issue and its basis.

- The specific outcome or resolution being requested.

Both parties will try to resolve the issue directly. If no agreement is reached within 30 days of receiving the notice, either party may move forward with arbitration. Unless both sides agree otherwise, the arbitration process will remain confidential.

If you start arbitration under these Terms, Contour Health will cover your filing fee, unless your claim exceeds $10,000, in which case fee payment will follow the AAA’s rules. Arbitration hearings will be held in Utah, or another location if both parties agree.

For claims of $10,000 or less, you may choose one of the following options:

- Arbitration based solely on written documents.

- A telephone hearing with no in-person appearances.

- An in-person hearing in Nebraska.

If the arbitrator determines that a claim is frivolous or filed for an improper purpose, you may be responsible for covering Contour Health’s arbitration costs. The arbitrator will provide a written decision explaining the ruling. Either party may request a review of arbitration-related costs within 14 days of the final ruling.

Both you and Contour Health agree that any dispute must be handled on an individual basis. Neither party may join or initiate a class action, collective lawsuit, or any other legal proceeding involving multiple claimants. Unless both sides agree, the arbitrator cannot oversee a case that involves multiple people making claims together.

If any part of this arbitration section is found invalid or unenforceable, the rest of the section will still apply. However, if Section 6 (No Class Actions) or the entire arbitration section is deemed unenforceable, disputes will be handled according to the laws of the State of Utah.